Privacy Policy

Data Controller

Rose & Thistle Grave Care is the data controller responsible for your personal data under UK GDPR.

Information We Collect

• Name, address, email address and phone number.
• Details relating to the grave or memorial service requested.
• Payment and service records.
• Communication records including emails, messages and phone calls.
• Photographs and video recordings taken during service visits.

How We Use Your Information

• To provide, manage and deliver grave and memorial care services.
• To respond to enquiries and manage bookings.
• To process payments and maintain business records.
• To improve service quality and customer experience.
• To comply with legal and regulatory obligations.

We process personal data under contract, legal obligation and legitimate business interest.

Photography, Video & Service Records

• We capture photographs and video before, during and after work to record service condition and completion.
• These are used for internal records and customer reference.
• Selected images or footage may be used on our website and social media for marketing purposes.
• We always act with dignity, respect and sensitivity due to the nature of the service.
• Names, inscriptions or identifying details may be blurred or removed where appropriate.

If you prefer your images or footage not to be used for marketing, please let us know and we will respect your request.

Data Storage & Security

Your data is stored securely using trusted systems for managing bookings and communications. We take reasonable steps to protect it from loss, misuse or unauthorised access.

Data Sharing

• We do not sell or rent personal data.
• We only share data where required to deliver services or process payments.
• We may share data where legally required.

Data Retention

We retain personal data only for as long as necessary to provide services and meet legal obligations. Financial and service records are typically retained for up to 6 years.

Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion where legally applicable.
• Object to processing based on legitimate interests.
• Withdraw consent where applicable.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

Our website may use cookies to improve functionality and user experience. You can disable cookies at any time through your browser settings.

Contact